Frequently Asked Questions
How long does it take for my order to ship?
How long does it take for my order to ship?
Orders are typically processed within 48 Hours. Delivery times depend on your shipping method and location. Standard shipping usually takes 5-7 business days, while expedited options can arrive in 1-3 days.
Can I track my order?
Can I track my order?
Yes! Once your order has shipped, we'll send you a tracking number via email so you can monitor your package's progress.
How much does shipping cost?
How much does shipping cost?
We provide Free Shipping Pan India on 20,000+ Pincodes. However, expedite shipping options may have extra charges.
Can I change my shipping address after placing my order?
Can I change my shipping address after placing my order?
We aim to process orders as quickly as possible, but if you contact us right away, we may be able to update your shipping address. Please note that changes cannot be made once the order has been shipped.
What happens if my package is delayed or lost?
What happens if my package is delayed or lost?
If your package is delayed, please contact our customer service team. We'll help you resolve the issue with the carrier. If your package is lost, we'll assist in filing a claim with the shipping carrier.
What should I do if I received the wrong item?
What should I do if I received the wrong item?
If you received an incorrect item, please contact our customer service team immediately, and we’ll assist you with a return or exchange.
Do you offer same day shipping?
Do you offer same day shipping?
Same-day shipping may be available on select items or in specific locations.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
If your package is damaged upon arrival, please contact our customer service team right away. We'll guide you through the claims process and may ask for photos of the damage.
What payment methods do you accept?
We accept all major payment methods including major credit/debit cards (Visa, MasterCard, Rupay), UPI & Wallets (Google pay, PhonePe, Bharat Pay, Paytm). Please check our checkout page for all available options.
Is it safe to use my credit card on your website?
Yes, we use secure payment gateways to protect your personal and financial information. Your payment details are securely processed through trusted third-party providers.
Can I use multiple payment methods for a single order?
Currently, we only allow one payment method per order.
Why was my payment declined?
There are several reasons your payment may be declined, including incorrect billing information, insufficient funds, expired cards, or issues with the payment processor. Please double-check your information and try again, or contact your bank for further details.
Can I apply a discount code to my order?
Yes, you can apply discount codes during checkout. Enter the code in the designated field, and the discount will be applied to your total. Please note that some codes have expiration dates or specific restrictions.
Do you store my payment information?
We do not store your full payment information (like credit card numbers) on our site. All sensitive payment details are securely processed by our third-party payment processors.
Do you charge any additional fees for credit card payments?
- We do not charge additional fees for credit card payments. However, if you choose certain payment options (like an installment service), those services may charge interest or fees. Please review their terms during checkout.
How do I know if my payment was successful?
You'll receive an order confirmation email once your payment has been successfully processed. If there's an issue, we will reach out to you for clarification.
Are refurbished laptops reliable?
Yes, refurbished laptops are reliable. They undergo rigorous testing, repairs, and quality checks to ensure they function like new. We provide warranties and replacement policies to guarantee their quality.
How do refurbished laptops differ from new laptops?
- Refurbished laptops are used or returned items that have been restored to full functionality, while new laptops are sold in their original condition with no previous owners. The main differences might be cosmetic wear or a shorter warranty period, but the performance and features are typically the same.
Do refurbished laptops come with a warranty?
Yes, most refurbished laptops come with a warranty of 6 months. However, one can purchase additional warranty on the products. Please check our Warranty Policies for more details.
What condition are refurbished laptops in?
- Grade Excellent: 100% Functionally Ok. Excellent condition with no sign of usage , just like new
- Grade Good : 100% Functionally Ok. Good condition with minor sign of usage
Can I upgrade or customize a refurbished laptop?
- Many refurbished laptops can be upgraded or customized with additional memory (RAM), storage, or even upgraded components like a better battery or graphics card.
What happens if I encounter a problem with a refurbished laptop?
If you experience any issues with a refurbished laptop, contact our customer support team. We offer 6 months warranty* on all hardware issues. Refer to our Warranty Policies for more details
Can I use refurbished laptops for gaming or heavy tasks?
Some refurbished laptops are equipped with powerful processors and graphics cards, making them suitable for gaming or heavy tasks. However, you should check the specifications before purchasing to ensure the laptop meets your needs.
Is the battery life of a refurbished laptop as good as a new one?
We offer Laptops (both Excellent & Good ) with 100% battery condition
Will I receive an invoice with my refurbished laptop?
Yes, every order will come with an invoice. It will be included with the package or sent to you via email after the order is processed and shipped.
How can I get a copy of my invoice?
You can access your invoice in your account by logging in and visiting the "Order History" section. Alternatively, you can contact our customer support team, and they'll be happy to resend it to your email.
Can I request an invoice with a different billing address than the shipping address?
Yes, you can request an invoice with a different billing address. Please ensure the correct billing address is entered during checkout, and the invoice will reflect that.
Can I get an itemized invoice for my refurbished laptop?
Yes, every invoice for a refurbished laptop will include an itemized breakdown of the product(s), price, taxes, shipping costs, and any discounts applied.
How do I correct an error on my invoice?
If you notice an error on your invoice (e.g., wrong product, pricing, or shipping information), please contact customer support immediately with the details of the issue. We’ll review the invoice and make any necessary corrections.
Will my invoice show the full price, including taxes and shipping?
Yes, your invoice will show the full amount paid, including taxes, shipping fees, and any discounts or promotions applied to the purchase.
What should I do if I need an invoice for tax purposes?
If you need an invoice for tax purposes, simply download it from your account or contact customer support. The invoice will contain all necessary details, including taxes paid, for your records.
Can I get an invoice with a separate charge for shipping and handling?
Yes, shipping and handling charges will be listed separately on your invoice. The invoice will show a full breakdown of the product price, taxes, shipping, and any other applicable charges.
How do I request a replacement for my refurbished laptop
- To request a replacement, please reach out to our customer service team within the warranty period. Provide your order details and describe the issue with the laptop. We will verify the problem and, if eligible, process the replacement. For more details check our replacement policy.
How long do I have to request a replacement for a defective laptop?
- Our standard warranty period for refurbished laptops is typically 7 days from the day of receipt. Requests for replacements must be made within this period. Refer to our Replacement policy for more details
Will I receive a brand new laptop as a replacement?
- In most cases, you will receive another refurbished laptop that has been fully tested and restored to like-new condition. While it may not be brand new, it will meet the same performance standards as a promised.
Do I need to return the defective laptop to receive a replacement?
- Yes, typically, you will need to return the defective laptop before we can process the replacement. We will provide you with a return shipping label and instructions for returning the product.
What is the process for requesting a replacement for my refurbished laptop?
- Contact Customer Support: Reach out to the customer support team and explain the issue.
- Provide Proof of Purchase: Be ready to provide your order number or proof of purchase.
- Return the Laptop: You may need to return the faulty laptop before receiving a replacement, and any shipping costs may be covered by the company depending on the policy.
- Replacement or Repair: If the issue is covered by the warranty, they will either send you a replacement or offer repair services.
Can I get a refund instead of a replacement?
- As per our replacement policy, we offer only replacement of the defected laptop within 7 days of the delivery of the product. For detail refer to our replacement policies
Is it safe to purchase a refurbished laptop with a replacement policy?
- Yes, purchasing a refurbished laptop with a replacement policy is safe, especially if it comes with a warranty. Ensure you read the terms and conditions before purchase to understand the replacement process.
Can I replace my refurbished laptop with a different model?
- We may allow upgrade of the product or a higher model replacement, incase the received product is faulty. There might be an additional cost for any upgrade or different model.
